Distance Sales Agreement

Last updated: September 5, 2026

1. Parties

This agreement is concluded electronically between the seller identified below and the gym owner (the “BUYER”) who purchases a subscription by completing the order form on arenacontact.com. The BUYER's details are the information you provide on the order form and at the payment step; once your order is confirmed, a copy of this agreement is sent to your email address.

2. Subject of the agreement

The subject of this agreement is the provision of the ArenaContact subscription service ordered electronically by the BUYER, and the determination of the parties’ rights and obligations. The BUYER acknowledges having read and electronically approved the Pre-Contractual Information Form before placing the order.

3. Characteristics of the service

ArenaContact is subscription software (SaaS) for martial arts and fitness gyms, delivered through its iOS and Android app. It includes member management, dues tracking and reminders, membership plans and discounts, class schedules, reservations, attendance, private-lesson booking, membership freezes, announcements, an attendance leaderboard, and business reports. Setting up the gym and delivering the invite codes is free on every plan. The service involves no physical delivery; it is provided digitally, through the BUYER's account.

The app tracks gym members' dues and sends reminders; it does not collect payments from members. Payments between the member and the gym are outside the scope of this agreement.

The service is sold as a single plan. The Ultimate plan has no member limit, and coach accounts, member sign-in, member notifications, private-lesson booking, announcements and the leaderboard are included. The plan is sold with a 3-, 6- or 12-month commitment; the list below states the amount for each of the three terms separately.

4. Price and payment

The plans and the total amounts charged at the start of each period are listed below. The amounts shown as “/mo” on the site are the monthly equivalent of the prepaid period; the charge is collected in a single payment at the start of the period.

• Ultimate · 3-Month — 3 months (prepaid), ₺6,450 charged at the start of the period (monthly equivalent ₺2,150). No setup fee.
• Ultimate · 6-Month — 6 months (prepaid), ₺11,100 charged at the start of the period (monthly equivalent ₺1,850). No setup fee.
• Ultimate · Annual — 12 months (prepaid), ₺19,800 charged at the start of the period (monthly equivalent ₺1,650). No setup fee.

Referral discount. The referral program is two-sided. A buyer who subscribes using a valid referral code belonging to an existing subscriber receives a 10% discount on their first invoice, issued at the end of the trial period. If the buyer also uses a discount code, this discount is applied to the first invoice on which the discount code is not applied. The referring subscriber, in turn, is granted a separate 10% discount coupon as soon as the referred buyer’s subscription begins. That coupon is applied to the referring subscriber’s next billing period, provided that the referred buyer’s subscription is in force on the date the relevant invoice is issued. If it is not in force on that date, the coupon is not cancelled; it remains unused and is applied to a later billing period once the condition is met. In both cases, at most one coupon is applied per invoice; coupons have no expiry date. The discount equals 10% of the invoice it is applied to.

Discount and campaign codes. A campaign code issued specifically to the BUYER can be entered in the discount code field on the order form. Depending on the type of the code, it either extends the trial period — in which case the length defined by the code applies instead of 14 days — or applies a percentage discount to the invoice. The applicable trial length, the discount rate and the number of invoices it applies to are shown on the Stripe payment page before the order is confirmed. Each campaign code may carry a redemption limit and an expiry date; a code that has expired or reached its limit is rejected at the order step.

Payments are collected by credit/debit card through the payment institution Stripe; your card details never reach the seller. The final total you will pay, including any applicable taxes, is shown clearly on the Stripe payment page before you confirm the order. The invoice is sent to the email address you provided on the order form. On renewal, the current list price published on the renewal date applies.

5. Trial period and performance

Every plan starts with a 14-day free trial; if a campaign code was issued to the BUYER, the length defined by that code applies. The trial is started with your card details, but nothing is charged during the trial. Access to the service opens immediately after order confirmation, with the invite code and account details emailed to the BUYER — that is, performance begins at once, in the electronic environment. If not cancelled by the end of the trial period, the first period's fee for the selected plan is charged automatically and the subscription begins.

6. Right of withdrawal and its exception

The BUYER may cancel the subscription at any time; cancellation takes effect at the end of the current period, and no fee is charged for the next period. Cancelling during the trial period incurs no charge whatsoever.

Under the Turkish Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği), there is no right of withdrawal for services performed instantly in the electronic environment and services in the nature of intangible goods. Since access to the ArenaContact subscription opens immediately after order confirmation, it falls within this exception; by ticking the consent checkbox on the order form, the BUYER accepts the immediate performance of the service and this notice that no right of withdrawal exists in that case.

Nevertheless, regardless of the scope of the right of withdrawal, the 14-day free trial and the pro-rated refund terms defined in the Refund Policy are applied in the BUYER’s favor.

7. Plan changes and late payment

The BUYER may change the commitment term from the dashboard. An upgrade takes effect immediately, and the difference for the remainder of the current period is charged at the same moment. A downgrade costs nothing and takes effect at the end of the current period; the BUYER may call off the scheduled change any time before that date. Changes made during the trial period apply at once, do not move the trial end date, and the first payment is taken on that date at the new term's price.

If a renewal payment fails, access is not cut off immediately; the service stays open for the payment provider's retry window and the BUYER is asked, in the dashboard, to update their card. If payment still cannot be collected at the end of that window, the gym is suspended: no data is deleted and everything remains viewable, but no new records or changes can be made. Once payment goes through, the service reopens with the same data.

8. Obligations of the parties

The SELLER agrees to provide the service in accordance with this agreement, taking care to keep it uninterrupted; the BUYER agrees to be responsible for the accuracy of the information given when ordering and for the lawful use — including informing the members — of the member data entered into the app for their gym. In case of abuse of the service, the SELLER may suspend the account; details are in the Terms of Use. The processing of personal data is governed by the Privacy Policy.

9. Complaints and dispute resolution

You can send any request or complaint to support@arenacontact.com; applications are resolved within a reasonable time.

Where the BUYER qualifies as a consumer within the meaning of Turkish Law No. 6502 on the Protection of Consumers, the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) and Consumer Courts (Tüketici Mahkemeleri) at the BUYER’s place of residence have jurisdiction, within the monetary limits set each year by the Ministry of Trade. Where the subscription is purchased for commercial or professional purposes and the BUYER does not qualify as a consumer, the governing law and jurisdiction provisions set out in the Terms of Use apply.

10. Entry into force

When the BUYER ticks the consent checkbox on the order form and completes the payment step, the BUYER is deemed to have accepted all terms of this agreement, and the agreement enters into force.