Terms of Use

Last updated: September 5, 2026

These terms govern the agreement between us — NeuraPalette LLC (New Mexico, USA; “ArenaContact”, “we”) — and you, the gym owner (“you”), using the ArenaContact service. By using the service, you accept these terms.

The service

ArenaContact is subscription software for martial arts and fitness gyms. It brings member management, dues tracking and reminders, membership plans and discounts, class schedules, reservations, attendance, private-lesson booking, membership freezes, announcements, an attendance leaderboard and business reports into a single app. The app tracks dues and sends reminders; it does not collect payments from members — payments happen between the gym and its member, we only keep the record.

Plans and what they include

The service is sold as a single plan called Ultimate; the only choice you make is the commitment term. The plan has no member limit, and coach accounts, member sign-in, member notifications, private-lesson booking, announcements and the leaderboard are all included. The commitment term is 3, 6 or 12 months, and every term is paid up front at the start of the period. Current plan scope and prices are published on the pricing page of the site.

Trial and subscription

Every plan comes with a 14-day free trial; the trial starts with your card details, and if you have not cancelled by the end of the trial period, the first payment (the subscription fee) is charged automatically. If you were given a campaign code, your trial may be longer or shorter than 14 days; in that case the applicable length and end date are stated in the email you receive after signing up and in your dashboard. Setting up your gym and handing it over ready with invite codes is free on every plan.

Payment and pricing

Payments are processed through Stripe. Current prices are published on the site. The price stays fixed for the commitment term you chose; on renewal, the list price current on that date applies. If you used a valid discount or referral code when signing up, the Distance Sales Agreement explains which invoice the discount lands on. For refund terms, see the Refund Policy.

Changing your plan

You can change your commitment term from your dashboard. Upgrades take effect immediately, and the difference for the remainder of the current period is charged to your card at that moment. Downgrades — moving to a shorter term — cost nothing today; they take effect at the end of the current period, and you can call off a scheduled change any time before that date. Changes made while the trial is still running apply at once, do not move the trial end date, and the first payment is taken on that date at the new term's price.

Late payment and suspension

If a renewal payment fails, your account is not closed straight away: access stays open for the payment provider's retry window, and your dashboard shows a warning asking you to update your card. If that window passes without a successful payment, the gym is suspended — no data is deleted and everything remains readable, but no new records or changes can be made. Once payment goes through, the gym reopens with the same data.

Cancellation and termination

You can cancel your subscription at any time; cancellation takes effect at the end of the current period, and you keep using the service until then. If the service is abused (unlawful content, unauthorized access to other people's data, attempts to break system security), we may suspend or close your account.

Your responsibilities

You are responsible for the accuracy of the information you provide and for the lawful use of the data you enter about your gym's members, including informing your members.

Limitation of liability and governing law

The service is provided “as is”. To the extent permitted by applicable law, we are not liable for indirect damages, and our total liability is limited to the amount you paid in the 12 months preceding the date the claim arose. This agreement is governed by the laws of New Mexico, USA.